Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at info@ricktify.com.

If you order just the digital print, you will receive it via email in about 3-5 days.

If you order the poster or frame, we will send you the digital copy so you can approve it or ask for modifications... once you are happy with it we will send it to our printing partners

For the printing and shipping, time is about 3 days for printing and 5-10 days for shipping depending on where you live in.

 

 (During Holiday times such as Christmas, there may be some delays)

We have a satisfaction guarantee policy. That means we will make free revisions until you are 100% happy with your portrait!

 

Yes! In fact, the more photos the better! Just make sure you’re clear about how you’d like your illustration drawn in the picture description and leave the rest up to us.

It is the customer's responsibility to specify all details they would like in their order in the order notes. Any details not included in the order notes will be assumed by our artist and will result in additional charges if the customer requires changes.

We accept Visa, Mastercard, AMEX, and Discover cards. You can also pay using Paypal, Klarna, Apple Pay, Google Pay, or Shop Pay.

Absolutely! Feel free to upload pictures of people in a group or individually. As long as the images uploaded clearly show each person’s face and body features, our talented artists will have everything they need.

Since our product is hand-drawn from scratch by real artists, we’re unable to generate a preview of how the picture would look like before ordering. The good news is you can request to amend your drawing once its complete until you're 100% satisfied.

Your completed artwork will be delivered in JPG or PNG format. If you'd like the underlying layered file, just send us a request and we’ll email it over to you.

For all inquiries, send us an email at info@ricktify.com and and we will get back to you in under 24 hours!